Instructions for:
  • {[{ platform.name }]}

How do I reactivate my account if my payment continues to fail?

In case that your renewal payment is not settled by the end of current payment period, your access to AppOnFly is blocked on the last day of the current month and you are no longer able to access your apps and data. If we do not receive payment in the next 30 days, your account and data will be permanently deleted.

A “PAYMENT OVERDUE” message and the total amount due is displayed on your dashboard and you are not able to make any changes except Change credit card.

You can still make a payment and reactivate your account.

If you reactivate your blocked account before the 25th day of the following month, you will be charged with the amount due for the current payment period.

Example:

Your payment is due and your access to AppOnFly Platform and MS Project Standard 2013 was blocked on 31 May.

On 3 June, you make the payment and the June monthly fee is charged to your credit card:

AppOnFly Platform (1 June – 30 June)

EUR 8,00

MS Project Standard 2013 (1 June – 30 June)

EUR 14,40

TOTAL

EUR 22,40

Your access to AppOnFly Platform and MS Project Standard 2013 is reactivated and your subscription remains active until 30 June.

To reactivate your account after the 25th day of the next month, you will need to bring it up to date by paying for the current month and for the next month. The total amount due for the monthly fee and the following month’s payment will be charged to your credit card.

Example:

Your payment is due and your access to AppOnFly Platform and MS Project Standard 2013 was blocked on 31 May.

On 28 June, you make a payment and the June monthly fee together with the July monthly payment is charged to your credit card:

AppOnFly Platform (1 June – 30 June)

EUR 8,00

MS Project Standard 2013 (1 June – 30 June)

EUR 14,40

TOTAL

EUR 22,40

AppOnFly Platform (1 July – 31 July)

EUR 8,00

MS Project Standard 2013 (1 July – 31 July)

EUR 14,40

TOTAL

EUR 22,40

A total payment of EUR 44,80 is charged to your credit card, your access to AppOnFly Platform and MS Project Standard 2013 is reactivated and your subscription remains active until 31 July.

Submit a help request

Let us know if you need help.