Instructions for:
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How do I cancel my AppOnFly subscription?

Your full versions of Applications and AppOnFly Platform renew and will continue to be renewed until you deactivate them.

If you need to cancel your subscription, we understand but hope to welcome you back.

To cancel your subscription, please follow these instructions:

  • Log in to your web profile with your e-mail address and password
  • Go to Your Apps
  • Choose “DEACTIVATE” on the App from which you want to unsubscribe

You will be asked to confirm the deactivation and the application will be displayed as SCHEDULED FOR DEACTIVATION on your dashboard.

Please note that your application will remain active until the end of the current payment period and you will be still able to reactivate it at any time.

1.If you deactivate before the 25th of the month, your subscription will remain active until the end of current month

Example:

  • You are a user of MS Project Standard 2013 and AppOnFly platform
  • On 15 May, you deactivate MS Project Standard 2013
  • Your subscription remains active until 31 May
  • On 31 May, your access to MS Project Standard 2013 on AppOnFly Remote Desktop is deactivated


2.If you deactivate after the 25th of the month and your renewal has already been processed, your subscription will remain active until the end of the following month.

Example:

  • You are a user of MS Project Standard 2013 and AppOnFly platform
  • On 28 May, you click “DEACTIVATE” for MS Project Standard 2013
  • As your subscription has already been renewed and paid on 25 May, your subscription remains active until 30 June
  • On 30 June, your access to MS Project Standard 2013 on AppOnFly Remote Desktop will be deactivated

If you choose to deactivate AppOnFly Platform, all your apps will also be scheduled for deactivation.

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DEACTIVATE APP:
Deactivating platform of user with active apps.
Please note that deactivating user's platform also deactivates all user's apps.
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